Shipping Information

1. Order Processing

Orders are reviewed and prepared after payment authorization and any necessary fraud or address screening. Processing and fulfillment estimates shown on the product page, at checkout, or in the order confirmation are estimates rather than guarantees.

If no shipping time is stated, we will process and ship orders within the period required by applicable law. If an unexpected delay prevents shipment within the promised or legally required period, we may request your consent to the delay or cancel and refund the affected unshipped order as required by law.

2. Shipping Destinations and Methods

We ship only to destinations and delivery methods made available at checkout. Availability may depend on the destination, carrier restrictions, product restrictions, fraud screening, and applicable law.

We may choose or change the carrier or service level when reasonably necessary, provided the replacement service is substantially comparable. Delivery dates supplied by carriers are estimates and may be affected by weather, transportation disruptions, holidays, customs, security screening, or other circumstances outside our control.

3. Discreet Packaging

We use plain or discreet outer packaging whenever reasonably practicable. The exterior is not intended to identify the intimate nature of the contents. Shipping labels, customs documentation, payment descriptors, carrier records, and legally required disclosures may still display a sender, fulfillment partner, business, or product-related description.

Please use a delivery address where you can receive and secure the package privately.

4. Tracking and Delivery

Tracking information may be sent when available. Carrier scans, estimates, and delivery confirmations are generated by third parties and may not update in real time.

When a carrier marks a shipment delivered, first check the delivery location, household members, building staff, neighbors, parcel lockers, and the carrier. Contact us promptly at info@ASSCENSION.com if the package cannot be located. We will review available records and may assist with a carrier inquiry, but replacement or refund eligibility depends on the facts, carrier determination, applicable insurance, and applicable law.

5. Address Accuracy and Changes

You are responsible for providing a complete and accurate delivery address. Contact us immediately after ordering if a correction is needed. We cannot guarantee that an address can be changed after an order enters processing or fulfillment.

Additional shipping or handling charges may apply when a package is returned because of an incorrect, incomplete, inaccessible, or refused address. We may require payment of reshipping costs before sending the order again.

6. International Orders, Duties, and Customs

International ordering is available only when offered at checkout. The recipient is responsible for import duties, taxes, brokerage charges, customs fees, and local restrictions unless checkout expressly states otherwise.

Customs authorities may open or inspect packages and may require accurate product or value descriptions. We do not control customs delays or local seizure decisions. Customers are responsible for confirming that the ordered product may lawfully be imported, possessed, and used in the destination jurisdiction.

7. Final Sale — No Returns or Exchanges

ALL SALES ARE FINAL. Because ASSCENSION® products are intimate personal-wellness products with health and hygiene considerations, we do not accept returns or exchanges for change of mind, preference, compatibility, fit, buyer’s remorse, or unwanted gifts. This policy applies whether or not the packaging has been opened, except where a return, refund, repair, or replacement is required by applicable law.

Do not mail any product back without written authorization. Unauthorized returns may be refused, destroyed, or returned at the sender’s expense.

8. Incorrect, Damaged, Defective, or Missing Items

If an item arrives incorrect, damaged, visibly defective, or missing from the shipment, email info@ASSCENSION.com within 7 calendar days after delivery. Include the order number, a description of the issue, and clear photographs or video when reasonably requested.

After review, we may provide troubleshooting, replace the affected item, issue store credit, or provide another remedy at our discretion and as required by law. We may require that the item be retained, safely disposed of, or returned using instructions we provide. Normal wear, misuse, unauthorized modification, accidental damage, improper cleaning, improper charging, or failure to follow instructions is not considered a shipping defect.

9. Cancellations, Refused Packages, and Refund Timing

Order cancellation requests are not guaranteed. An order may be canceled only before it has entered fulfillment or shipped. Once processing or fulfillment has begun, the final-sale policy applies.

Approved refunds are issued to the original payment method unless applicable law requires otherwise. Bank and card processing times are controlled by the financial institution. Original and return shipping charges are nonrefundable except when required by law or when we determine that ASSCENSION® made the shipping error.

10. Shipping Questions

For shipping assistance, email info@ASSCENSION.com. Include your order number, the purchaser’s name, the delivery postal code, and a concise description of the issue.